McCormick Institute for Early Childhood

BY Dr. Jill Bella | August 6, 2020


Note: Throughout this resource the term family is used to include parent(s) and guardian(s). 


Many of the families I know who are looking for family child care (FCC) take the responsibility of finding the right program for their children very seriously. Family child care providers must also carefully consider if a family is the right fit for their program. It is a two-way process and when families and providers are equally invested, everyone—children, families, and providers—wins.


Usually when a family begins looking for care, they receive references from people they know or a list of options from a child care resource and referral agency (CCR&R). They might also be directed to websites to get more information. Subsequently, they might have a phone conversation with a provider. If they consider the program a viable option, the next step is usually an onsite visit to meet with the provider and tour the program. During the current pandemic, both the meeting and tour may be done virtually. This enrollment process provides an opportunity for both the family and provider to learn more about one another. Indicator 5.3 in Item 7 of the Business Administration Scale for Family Child Care (BAS) states, “Before making the enrollment decision, an effort is made to determine whether the provider and the family are a good fit.” The BAS goes on to describe a good fit as “determined by a face-to-face exchange of information in which the provider explains the terms of the enrollment contract and program policies. [The] provider shares sample menus and contact information for two or more references” (Talan and Bloom, 2018).


The first meeting and tour are often a time when both the provider and the family are asking questions and explaining what is important to them. While providers share details about the program and their qualifications, they are also finding out more about the child’s likes, dislikes, and strengths along with what the family values and wants for their child. The family is finding out more about the provider’s beliefs, values, and personality, along with the daily operations, curriculum, activities, routines, meals served, and other unique features while determining if the program will meet their needs. And typically, it is at this point that a decision is made to enroll the child or not.


Indicator 7.3 in Item 7 of the BAS considers another step in the enrollment process. It requires “more than one visit by the family and child, providing a gradual transition” (Talan and Bloom, 2018). Creating an opportunity to gradually transition provides more information and can be beneficial for everyone. A family is able to see the provider respond to their child and other children in care, observe the routines of the day, watch how their child engages with other children, and see how their child relates to the provider. The provider can also learn a lot from the family during these visits. The provider has the opportunity to see the interaction between the family and the child. The provider can learn how best to soothe the child, and how the family encourages the child and handles challenging behaviors. The provider can learn common words and phrases used by the family. In addition, the provider and family can follow up informally on any questions during the second visit. Multiple visits allow the provider and family to recognize and respect one another’s knowledge and expertise. Equally as important in this process is allowing the child time to ease into this new environment, with a new caregiver, and new friends with the support of their family being present. During these visits the provider, family, and child are making connections and building a relationship. Multiple visits, as part of the enrollment process, serve as the beginning of a partnership that may last years.


If current COVID-19 restrictions prevent you from face-to-face visits, another option is setting up virtual visits. The provider can take the family on a virtual tour of the program. The family and the child can also join the provider in a video conference to observe different routines and activities throughout the day. Time to get to know one another better could be set aside after hours, or when other children are napping. If you decide to conduct virtual visits, be sure to either avoid having any faces of other children and families on camera, or receive written consent to do so beforehand.


If a gradual transition to care through multiple enrollment visits is new to you, use the following questions to reflect on this process:


  • What are times during the day that might be good for a family and their child to visit the program (consider at least two different times so that the provider and the family may engage in a variety of experiences)?
  • What does the provider need to know about the enrolling child and family that can best be explored during a gradual transition (i.e., eating habits, sleeping preferences, nicknames, soothing techniques, and important people in the child’s life)?
  • What knowledge and expertise do families have that would help the provider build a bridge between home and the program (i.e., are there common words or phrases that the family often uses to refer to important items, what interests does the child have that could be further explored at the FCC program, what are overlapping values and beliefs the family and provider share)?



The following exercise is designed to help the provider and family get to know one another. Set aside time to take turns answering each pair of questions.

A list of questions to ask the family and questions to ask the provider

Taking the time to discover more about the family and allowing the family to learn more about the provider and the provider’s program is an essential step for getting it right, from the start.


References

Talan, T.T. & Bloom, P.J. (2018). Business Administration Scale for Family Child Care (2nd ed.). New York: NY: Teachers College Press.

If you are a family child care provider and interested in learning more about business and professional practices apply for Taking the Lead, a nine-month leadership academy.

By Leslie Layman November 12, 2025
BY LESLIE LAYMAN Introduction: Building on Intentional Design In part one of this “Scaffolded Beginnings” series , Emilie Austin, McCormick Institute for Early Childhood’s Manager of Learning Design Experience, spoke to the importance of intentional design and scaffolding to support new employees in deepening their learning during orientation. This second part of the series covers the importance of operational leadership in helping that learning to “stick” so that employees can successfully apply skills learned in orientation to their new roles. Many organizations structure orientation as a “big day” of meeting people, reviewing handbooks and procedures, and maybe sharing coffee and sweets. On that day, new employees are taking on a new role, expectations, and culture while trying to understand and memorize functional processes and procedures. Going beyond the big day by applying intentional environmental design and contextual, participatory learning theory in your day-to-day helps your employees own and grow into their place in your organization’s culture. Applying a Reggio-Inspired Approach to Onboarding Intentional leaders are responsible for both the administrative leadership of the workplace environment and the strategic leadership and guidance of the organization. Both areas are involved in scaffolding new employees from understanding what they have learned during orientation to applying that information in their new role throughout and beyond the onboarding and training process (Talan, Masterson, & Bella). Loris Malaguzzi’s Reggio approach to early childhood education is a useful framework for thinking of and planning for new employees as learners and participants in the environment, as well as educators and carers of children and families. “To make a lovable school, industrious, inventive, liveable, documentable and communicable, a place of research, learning, re-cognition and reflection, where children, teachers and families feel well - is our point of arrival.” -Loris Malaguzzi (Sourced from: Institutionzione del Comune di Reggio Emilia ) Each of the Reggio Values can be used to create a shared learning space where educators and children can thrive. A few examples include: Children are active protagonists in their growing processes And so are adult learners! Find ways to make new employees the “lead” in the story of their onboarding. New employees can participate in individualized goal setting to help them feel in control of their professional development. Progettazione/Designing People of all ages learn by doing. Support new employees to participate in designing training and learning experiences rather than providing only pre-planned or scripted training. The Hundred Languages People bring all of themselves, their experiences, and their ways of being to learning and work environments, and they gain new knowledge through active co-construction. Integrating learning experiences into the work environment can help training become more memorable and easier to apply. One example is implementing training on technology or documentation tools as they are being used in context. Participation New employees need opportunities to participate in the environment as they are learning and to experience the emotions and culture of the role. Observation time is important, and being an active team member early on is also important. Organization and the Environment Intentional planning of the way in which employees will interact with the space makes learning more fluid. Some ideas include: making sure that the resources needed for tasks are in functional locations, having deadlines for documentation or responding to family communications built into the daily schedule, and modeling intentional care for children by demonstrating deliberate care for the space. Thoughtfully organize adult materials and create a welcoming, inviting environment for adults and children. Leadership Insight: Apply what you know about Learning and environments The same principles of guiding the learning and independence of children in the educational environment can be applied when helping new staff to move beyond understanding their role to actively embodying their role on your early care and education team. This process can be applied using the early education and care philosophies that are most important to you and relevant to your leadership context. Reflecting on the philosophical and curricular choices you have made for your program and why you chose them can help you think about how you may want to apply those approaches for adult learning. This strategy works because it is integrated and intentional, and it builds skills by modeling skills in the “real world” context to make them stick. Resources for Further Exploration Scuole E Nindi D’Infanzia, Institutionzione del Comune di Reggio Emilia. (N.D). Reggio Emelia Approach. Reggiochildren.it, https://www.reggiochildren.it/en/reggio-emilia-approach/ Beirmeier, M. (2015). Inspired by Reggio Emilia: Emergent Curriculum in Relationship-Driven Learning Environments. Young Children, 70(5), https://www.naeyc.org/resources/pubs/yc/nov2015/emergent-curriculum Schlieber, M. & McLean, C. (2020). Educator Work Environments Are Children’s Learning Environments: How and Why They Should Be Improved. Sequel, January 21, 2020. https://cscce.berkeley.edu/blog/educator-work-environments-are-childrens-learning-environments-how-and-why-they-should-be-improved/ Citations Scuole E Nindi D’Infanzia, Institutionzione del Comune di Reggio Emilia. (N.D). Values. Reggiochildren.it, https://www.reggiochildren.it/en/reggio-emilia-approach/ Talan, T., Masterson, M., & Bella, J. (2023, April 4). Whole leadership: A framework for early childhood programs – 2023. Whole Leadership: A Framework for Early Childhood Programs – 2023 | McCormick Center for Early Childhood Leadership.
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