Taking the Lead Testimonial From Sara Triplett
BY Sara Triplett | September 30, 2026
Jose Zavala is an IT Support Specialist II at the McCormick Institute for Early Childhood at National Louis University (NLU), a computer science graduate from NLU, and an aspiring cybersecurity professional. Driven by a lifelong passion for technology, he combines hands-on technical troubleshooting experience with an academic foundation in computer science to keep critical digital systems running smoothly. Jose is actively pursuing advanced industry certifications to deepen his expertise in digital defense and data security.
Resources
Here are some resources on keeping your computer updated, and some assistant software listed by brand:
- HP Assistant: https://support.hp.com/us-en/help/hp-support-assistant
- Dell Assistant: https://www.dell.com/en-us/lp/dt/supportassist-for-home-pcs
- Lenovo Assistant: https://support.lenovo.com/us/en/solutions/ht003029-lenovo-system-update-update-drivers-bios-and-applications
- Mac: No available assistant
Also, try this questionnaire if you need help selecting a Windows PC: https://www.microsoft.com/en-us/windows/help-me-choose
Try this questionnaire if you need help selecting a Mac PC: https://www.apple.com/mac/best-mac/#usage
Hi, my name is Sara Triplett.
I've been running a daycare for 11 years, Queens Daycare LLC,
located in Waukegan, Illinois.
How did you get started running a daycare?
What got me started running like a daycare?
I was like a foster kid growing up.
And I said, I want to make a difference in somebody
else's life. So I was like, you know what?
Let me be a leader.
Let me show other foster kids they could be successful in life.
Take the lead. Like, take it.
Because I'm telling you, like, once you take the class,
you're going to see a lot of stuff.
And you're going to be like, I
wish I would have knew this before I opened up my
my own daycare.
Stay focused.
Do not give up on your dreams.
You know, just. Keep working hard..
