Taking the Lead Testimonial From LaTanya Gilbert
BY LaTanya Gilbert | September 30, 2026
Jose Zavala is an IT Support Specialist II at the McCormick Institute for Early Childhood at National Louis University (NLU), a computer science graduate from NLU, and an aspiring cybersecurity professional. Driven by a lifelong passion for technology, he combines hands-on technical troubleshooting experience with an academic foundation in computer science to keep critical digital systems running smoothly. Jose is actively pursuing advanced industry certifications to deepen his expertise in digital defense and data security.
Resources
Here are some resources on keeping your computer updated, and some assistant software listed by brand:
- HP Assistant: https://support.hp.com/us-en/help/hp-support-assistant
- Dell Assistant: https://www.dell.com/en-us/lp/dt/supportassist-for-home-pcs
- Lenovo Assistant: https://support.lenovo.com/us/en/solutions/ht003029-lenovo-system-update-update-drivers-bios-and-applications
- Mac: No available assistant
Also, try this questionnaire if you need help selecting a Windows PC: https://www.microsoft.com/en-us/windows/help-me-choose
Try this questionnaire if you need help selecting a Mac PC: https://www.apple.com/mac/best-mac/#usage
Music
Hello, my name is LaTanya, and the name of my
daycare is A Step Ahead Learning Academy.
So even though you've been in business for a while,
have you learned new skills particularly?
Oh, absolutely. I think also it's refreshers. You know,
you're in a class and you're learning all these things,
things that you've probably learned so many times over here who's
just passed you, like, you forgot about,
or you didn't research or utilize at the time when you did.
So what I found through the class is
that it was so much information,
and everything that we learned, I was able to apply and
increase and make a difference in my daycare from every subject.
I mean, at first, it seems like it's so much information,
but when you sit back, take your time, and relax,
you really see the huge benefits of being in this class.
