Who Do You Serve

A woman wearing glasses and a suit is smiling in front of a flag.

Sim Loh is a family partnership coordinator at Children’s Village, a nationally-accredited Keystone 4 STARS early learning and school-age enrichment program in Philadelphia, Pennsylvania, serving about 350 children. She supports children and families, including non-English speaking families of immigrant status, by ensuring equitable access to education, health, employment, and legal information and resources on a day-to-day basis. She is a member of the Children First Racial Equity Early Childhood Education Provider Council, a community member representative of Philadelphia School District Multilingual Advisory Council, and a board member of Historic Philadelphia.


Sim explains, “I ensure families know their rights and educate them on ways to speak up for themselves and request for interpretation/translation services. I share families’ stories and experiences with legislators and decision-makers so that their needs are understood. Attending Leadership Connections will help me strengthen and grow my skills in all domains by interacting with and hearing from experienced leaders in different positions. With newly acquired skills, I seek to learn about the systems level while paying close attention to the accessibility and barriers of different systems and resources and their impacts on young children and their families.”

This document may be printed, photocopied, and disseminated freely with attribution. All content is the property of the McCormick Center for Early Childhood Leadership.

Editor’s Note: This is a guest post authored by Richard Sheridan, author of Joy, Inc., and CEO, Chief Storyteller, and co-founder of Menlo Innovations. Richard was the opening keynote speaker at the 2017 Leadership Connections™ national conference, which is hosted by the McCormick Center for Early Childhood Leadership.


I had the great honor of addressing the annual Leadership Connections national conference in May in Chicago. My goal was to inspire two actions on the part of the many leaders in the audience:


  1. Encourage the leaders to leave with a mindset to “run the experiment” and break free from the mindset of “that won’t work here.”
  2. Encourage them all to crack open the copy of Joy, Inc.in each person’s book bag. (I was so committed to this goal that I took my entire speaker fee and bought copies for all of the conference attendees.)


Every once in while a new thought is born in such a talk. This was one of those moments for me. When I speak of joy in the context of work, I encourage everyone, especially leaders, to first look outside the organization with a simple question:


Who do you serve? And what would delight look like for them?


While I told the famous “run the experiment” story about Menlo babies, I also touched on the story of Buster the Great Dane. If you were at the conference, you’ll recall that at Menlo Innovations, we have a tradition of having dogs in the office (Our lease language allows up to three. … We are currently at that limit!).


However, the Buster story was a little different. In this case, Buster was the dog of one of our customers. He asked if he could bring Buster in for his weekly Show & Tell with our team. We said yes, and that day this gentle giant of a dog was in our space. He greeted me warmly by putting his paws on my shoulders, and suddenly my 6’5″ frame felt small as Buster was looking down on me!


As I discussed in my talk, the real story behind Buster’s visit was that our customer was choosing to be more like us when he interacted with us. He couldn’t bring Buster into his workplace (it wouldn’t be appropriate as he works in a medical lab). But, when he interacted with us, he chose to join our cultural mindset. This can be a powerful and beneficial side effect of a great work culture.


It was at this moment in my talk, as I thought hard about all of the leaders in early childhood and the challenges they face every day. I can easily imagine that one of the biggest obstacles they face is that, as hard as they try to create the very best nurturing environment possible for their young charges, sometimes children live in home or community environments that are stressful or even toxic.


What if?


What if the effect of the learning environment was so compelling that the families in your program wanted to bring the lessons of your program home with them? What if each and every day, you were making a difference in many of the homes of the families you serve? What kind of impact could that make in the world?


If there is one central lesson I have learned over the years, it is that we humans are wired to serve others, to be in community with one another. We desire to work on something much bigger than ourselves. What better place to do this than with our children.


I know the work is hard, and there are likely days that are unrewarding. As I state in Joy, Inc., joy and happiness are not the same! We can’t possibly hope to be happy every minute of every day.


Yet, the joy comes from seeing the effects of the work of our hearts, our hands, and our minds play out in the world we serve. If you can cultivate a supportive learning culture and run experiments that allow the joy of your early childhood program to go home with the children and their families, you would have done wonderful work to advance our world in ways that are so desperately needed.


I wish you joy in the journey ahead!

By Barb Volpe July 14, 2025
by barb volpe This summer, as I dove into Mindset : The New Psychology of Success by Carol Dweck, I found myself reflecting on the books that have shaped how I think, lead, coach, and grow—not just as a professional, but as a person. These books have informed how I show up in my work: how I support others, design and facilitate professional learning, and continue to learn myself. So, I thought I’d share what’s on my shelf—the books I’ve read and returned to, and the ones I’m looking forward to next. Maybe one will speak to you, too. Books I’ve Read (or Reread) This Year (These have sparked recent insights or support current work.) The PD book: 7 Habits that Transform Professional Development by Elena Aguilar and Lori Cohen . I love a book that is a perfect blend of the “why” and “how to” for designing transformational professional development. I am a big fan of Elena Aguilar’s books, and this is one of my favorites. Lose the Lecture: Engaging Approaches to Early Childhood Professional Learning by Teresa A. Byington . Another great book with lots of tips and strategies to engage early childhood adult learners. This book is great for those who facilitate (coaches, mentors, early childhood directors, and trainers). It gave me new tools for designing interactive sessions. Switch: How to Change Things When Change is Hard by Chip Heath and Dan Heath . A go-to resource on leading change, packed with memorable stories and practical strategies. The ideas of “directing the rider, motivating the elephant, and shaping the path” stuck with me. The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever by Michael Bungay Stanier . This book is approachable, concise, and surprisingly powerful—it offers a way to ask key questions for coaching in your regular routine. Onward: Cultivating the Emotional Resilience in Educators by Elena Aguilar . I found myself returning to this throughout the year. It’s not just a book—it’s a companion through the ups and downs of working in education. Books I Return to Again and Again (These books live close by. They are grounding, uplifting, and continue to offer new insights no matter how many times I read them.) Learning to Listen, Learning to Teach: The Power of Dialogue in Educating Adults by Jane Vella . Every time I revisit this book, I’m reminded of the power of listening and true dialogue in adult learning. A must-read for anyone who facilitates learning. Circle of the Nine Muses: A Storytelling Field Guide for Innovators and Meaning Makers by David Hutchens . A playful and powerful guide to using storytelling in professional settings. I return to it when I want to bring more heart and creativity into facilitation. Inspiring Peak Performance: Competence, Commitment, and Collaboration by Paula Jorde Bloom, Ann Hentschel, and Jill Bella . An excellent guide for leaders aiming to build strong teams. It offers frameworks that feel grounded in real early childhood contexts. Reflecting in Communities of Practice: A Workbook for Early Childhood Educators by Deb Curtis, Debbie Lebo, Wendy C.M. Cividanes, Margie Carter . A hands-on, thoughtful workbook that helps teams go deeper together. The reflection prompts are gold for peer learning teams and coaching. The Art of Awareness: How Observation Can Transform Your Teaching by Deb Curtis and Margie Carter . Reading this feels like an invitation to slow down and truly see children. A beautiful reminder of why observation matters. Leading with Heart and Soul by Toni Christie . A heartfelt book on leadership that blends personal reflection with professional purpose. It speaks to the soul of early childhood leadership. I simply love this book; it brings me back to my “why”. Graceful Leadership in Early Childhood Education by Ann McClain Terrell . This book models leadership that is dignified, values-driven, and relationship-based. It’s like a wise mentor in book form. The Art of Possibility: Transforming Professional and Personal Life by Rosamund Stone Zander and Benjamin Zander . This book helps me reframe challenges and step into possibility. It’s equal parts philosophical and practical—a favorite when I need inspiration. Books Waiting for Me (On my “to-be-read” list, each is chosen with curiosity and intention. I’m looking forward to what they will teach me!) Power of Moments: Why Certain Experiences Have Extraordinary Impact by Dan Heath and Chip Heath Joy, Inc.: How We Built a Workplace People Love by Richard Sheridan Small Teaching: Everyday Lessons from the Science of Learning by James M. Lang Breath: The New Science of a Lost Art by James Nestor Respect: An Exploration by Sara Lawrence-Lightfoot Exit: The Endings That Set Us Free by Sara Lawrence-Lightfoot These books have informed how I lead, learn, and reflect. I share this list not as a prescription, but as an invitation. I’d love to hear what’s on your bookshelf! Here are a few questions to get you thinking: What is a book that shaped your thinking or affirmed your values? Which titles do you return to again and again—and why? What kind of learning or growth are you seeking right now? Is there a book that might support that journey? What book would you recommend to someone stepping into leadership for the first time? Is there a story or quote from a book that has stayed with you? Each time I finish a good book, I feel like something in me has shifted—even if just a little. The stories, ideas, and questions stay with me and often show up in unexpected ways in my work and life. As Oliver Wendell Holmes Jr. said, “The mind, once stretched by a new idea, never returns to its original dimensions.” I share this list not because I have all the answers, but because these books have helped stretch my thinking—and maybe one or two of them will do the same for you.
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