Taking the Lead Testimonial From Belen Jimenez
BY Belen Jimenez | September 30, 2026
Jose Zavala is an IT Support Specialist II at the McCormick Institute for Early Childhood at National Louis University (NLU), a computer science graduate from NLU, and an aspiring cybersecurity professional. Driven by a lifelong passion for technology, he combines hands-on technical troubleshooting experience with an academic foundation in computer science to keep critical digital systems running smoothly. Jose is actively pursuing advanced industry certifications to deepen his expertise in digital defense and data security.
Resources
Here are some resources on keeping your computer updated, and some assistant software listed by brand:
- HP Assistant: https://support.hp.com/us-en/help/hp-support-assistant
- Dell Assistant: https://www.dell.com/en-us/lp/dt/supportassist-for-home-pcs
- Lenovo Assistant: https://support.lenovo.com/us/en/solutions/ht003029-lenovo-system-update-update-drivers-bios-and-applications
- Mac: No available assistant
Also, try this questionnaire if you need help selecting a Windows PC: https://www.microsoft.com/en-us/windows/help-me-choose
Try this questionnaire if you need help selecting a Mac PC: https://www.apple.com/mac/best-mac/#usage
My name is Belen Jimenez and I have a group home daycare.
I can't believe it took me 14 years to learn everything
that I have learned in this class because we learned
so many things like how to do activities with the kids and
all that but we don't learn anything about the business and
I think this class was a wonderful class
because they teach you how to do taxes,
how to do policies, how
believe that this is one of the classes that
will teach you more about the business because
daycare, it's very complex. And
I believe that this class explains you everything
that you need to know of how to run your business.





