A Place Where Families Fit In


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I have some very fond childhood memories of visiting Chinatown in Chicago with my family. My father would take us up and down the main avenue to look at the windows. Every time I went, I found it to be a fascinating place to visit. The windows had symbols I had never seen before. I was amazed by the large fish swimming in the tanks and the ducks for sale that hung from ropes in storefront windows. My father would buy each of us a mystery box which was always the highlight of our trip. I loved it all, taking in the colors, music, toys, and sweets. Then one day, I began to notice that my visits were no longer the same. I was still fascinated looking at the windows; however, now I wanted to know what the people around me were saying and what the symbols on the windows meant. During my young teen years, I began to feel lost during my visits. I felt out of place when I visited the street I once saw as magical. The culture mattered to me, and I had no one to explain it to me. I felt like I did not fit in.


Fast forward to many years later when I became the administrator of a fairly large preschool program in a primarily Latino community. I set a goal to provide opportunities in the program that would allow every family to fit in.


We focused on offering various opportunities during and after program hours in the preferred language of families. We offered workshops in both English and Spanish. At least one teacher in each classroom, all of the support staff, and I spoke both of the languages needed to communicate with every parent/guardian during family-teacher conferences. I thought we were doing enough until I met a colleague who challenged me to take a deeper look into how we welcomed, acknowledged, and respected each and every family. It made me ask the question, was the program making enough effort in these areas? As the program administrator, what opportunities could I offer that would be inviting to the families? How could I include every family in all aspects of our program? I suddenly realized that while we were good, we definitely had areas where we could improve. I knew we had families entering the program feeling the same way I felt when I walked through Chinatown. The difference now was that I was in a position to fix that.


I started by asking the teachers in each classroom to translate the lesson plans, as well as any applicable early learning standards, into Spanish. We wanted families to be able to read about what their children were learning and the learning objective(s) behind the weekly activities.


We then began to offer parent-child activity days two times a year that provided hands-on activities that mirrored what the children did in the classroom. Teachers explained how the activities supported children’s learning and development while children played with their parents and guardians. After each of these events, we often heard from the families that they had no idea their children were learning so much until they participated in the activities alongside them.


We added English and Spanish labels to everything we could possibly think of. We labeled the heaters, outlets, hallways, staircase, desks, printers, and windows, in addition to traditional classroom items the teachers had already labeled. In every area where we were able to add a label, we did! It wasn’t long before I heard children asking their adults what the words meant and family members taking the time to explain them.


Daily communication with every family was highly encouraged. I knew that even with all of the wonderful text printed all around the school, we had at least 10% of family members who could not read. Whenever an event was scheduled, families were given written material and informed verbally in their primary language.


Take-home family activities were available throughout the year. The final products were posted in the hallways for everyone to view and to encourage conversations. Our most popular activity was “My Hopes and Dreams for My Child.” Families wrote about what they would like their children’s future to be. They were encouraged to add pictures of their family members. The hallways were filled with their smiling faces and inspiring stories.


Now it’s my turn to encourage you. Take a look at your classrooms, offices, hallways, and other spaces. Are these areas welcoming to each and every family you serve? How could you make the space more inclusive for all? What else can you do to encourage family involvement and engagement? When families feel accepted and welcomed into a program, genuine, authentic engagement occurs. Everyone wins with this effort.


Are you interested in learning more about practices for family support and engagement? The Program Administration Scale (PAS) and the Business Administration Scale for Family Child (BAS) are great resources! Additionally, we offer a variety of professional development opportunities including:

  • Authentic Engagement: Creating True Partnerships with Families (virtual or in-person training)
  • Building Partnerships and Engaging Families (virtual or in-person training)
  • PAS and BAS Reliability Training (in-person training)
  • Facilitating Responsive Family Engagement (Aim4Excellence Module 8)

Contact the McCormick Center https://mccormickcenter.nl.edu/contact/ for more information.


Iris Corral, M.Ed., is Leadership Training Specialist for the McCormick Center for Early Childhood Leadership at National Louis University. In this role, Iris assists with trainings for the Taking the Lead, Ready to Lead, and Taking Charge of Change leadership academies. Iris holds an associate degree in social service from Harold Washington College, a baccalaureate degree in integrative studies from Governors State University, and a master’s degree in early childhood administration from National Louis University. She has also earned her Illinois Director Credential-Level III and an ECE Credential-Level V. In addition to her role at the McCormick Center, Iris also serves as adjunct faculty at Morton College, where she teaches early childhood education courses. Prior to joining our team, Iris spent eight years working as a preschool director in a Preschool for All (PFA) program. Iris also worked at Erie Neighborhood House in Chicago for eleven years as a teacher assistant and the parent support/health coordinator.

By Robyn Kelton, M.A. June 27, 2025
INTRODUCTION Turnover rates in child care are among the highest in education, with over 160,000 workforce openings predicted annually (Bassok et al., 2014; Doromal et al., 2022; Joughin, 2021; U.S. Bureau of Labor Statistics, 2025). While some turnover is expected and even necessary, the levels of turnover experienced in the field of early childhood education and care (ECEC) are not only alarmingly high but deeply problematic. In 2021, a national survey conducted by the National Association for the Education of Young Children found that over 80% of child care centers were experiencing a staffing shortage, with the majority of those programs reporting one-to-five open roles, but 15% reporting between six and 15 open roles (NAEYC, 2021). Staffing shortages result in lost revenue, financial uncertainty, and program instability, often forcing administrators to operate below capacity and/or under reduced hours (NAEYC, 2021; NAEYC, 2024; Zero to Three, 2024). Limited enrollment slots and classroom and program closures lead to increased waiting lists (Zero to Three, 2024; Carrazana, 2023). In turn, families are placed in a highly vulnerable position of needing to leave the workforce to stay home with their child or turn to potentially unsafe or unregulated child care. Moreover, increased turnover in classrooms interrupts continuity of care and disrupts the relationships built between children and their educators (Reidt-Parker, J., & Chainski, M. J. (2015). Research has begun to highlight some of the programmatic and personnel characteristics predictive of increased staff turnover in ECEC programs. Low wages are most commonly identified as a strong predictor of turnover (Amadon et al., 2023; Bryant et al., 2023; Fee, 2024; Guevara, 2022; Totenhagen et al., 2016). However, workforce advocates and some researchers have begun to expand conversations on compensation to explore the impact the profession’s general lack of benefits such as paid time off, access to health insurance, and retirement benefits has on retention (e.g., Amadon et al., 2023; Bryant et al., 2023; Fee, 2024; Lucas, 2023). While informative, this body of work has typically approached benefits as binary variables (i.e., have or do not have) rather than reflect the spectrum on which benefits are commonly offered (e.g., the number of days off, the percent of insurance covered by the employer, and levels of retirement matching funds). This Research Note aims to expand on previous work investigating the relationship between benefits and turnover by exploring the possibility of a more nuanced relationship between the variables to determine if the level of benefits offered impacts turnover rates. METHOD This study used data collected via formal Program Administration Scale, 3rd Edition (PAS-3) assessments conducted by Certified PAS-3 Assessors between 2023 and 2025. To become certified, PAS-3 assessors must first achieve reliability (a score of at least 86%) on a test conducted after four days of training on the tool. Next, they must conduct two PAS assessments within three months of reliability training. PAS-3 national anchors reviewed the completed assessments for consistency, accuracy, and completeness. The study analyzed data from 133 PAS-3 assessments collected during the certification process across 12 states, the District of Columbia, and the U.S. Mariana Islands.  Measures Data for this study were collected using the PAS-3, a valid and reliable tool used to measure and improve Whole Leadership practices in center-based programs (Talan, Bella, Jorde Bloom, 2022). The PAS-3 includes 25 items, each composed of 2-5 indicator strands and scored on a 7-point Likert scale (1 = inadequate, 3 = minimal, 5 = good, and 7 = excellent). Item scores are averaged to determine a mean PAS-3 score. Of particular interest to this study is Item 5: Benefits. Item 5 measures employee access to health insurance and considers what percentage of the cost is paid by the employer, the total number of paid time off days within the first and fifth years of employment, access to a retirement plan, and the percentage at which the employer will match the employee’s contribution. Last, Item 5 explores provisions made to cover the costs of staff’s professional development. Non-applicable is allowed as a response for indicators related to health insurance and retirement if there are no full-time staff employed by the program. Sample Program enrollment ranged in size from four children to 285, with a mean enrollment of 65 and a median of 55. Total program staff for the sample ranged from two to 44 staff, with an average of just under 14 staff (13.93) and a standard deviation of 8.80. Table 1 below provides a detailed breakdown of staff by role and full-time and part-time status.
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