A Place Where Families Fit In

McCormick Institute for Early Childhood

BY Iris Corral, M.Ed. | December 14, 2021

This document may be printed, photocopied, and disseminated freely with attribution. All content is the property of the McCormick Institute for Early Childhood.

I have some very fond childhood memories of visiting Chinatown in Chicago with my family. My father would take us up and down the main avenue to look at the windows. Every time I went, I found it to be a fascinating place to visit. The windows had symbols I had never seen before. I was amazed by the large fish swimming in the tanks and the ducks for sale that hung from ropes in storefront windows. My father would buy each of us a mystery box which was always the highlight of our trip. I loved it all, taking in the colors, music, toys, and sweets. Then one day, I began to notice that my visits were no longer the same. I was still fascinated looking at the windows; however, now I wanted to know what the people around me were saying and what the symbols on the windows meant. During my young teen years, I began to feel lost during my visits. I felt out of place when I visited the street I once saw as magical. The culture mattered to me, and I had no one to explain it to me. I felt like I did not fit in.


Fast forward to many years later when I became the administrator of a fairly large preschool program in a primarily Latino community. I set a goal to provide opportunities in the program that would allow every family to fit in.


We focused on offering various opportunities during and after program hours in the preferred language of families. We offered workshops in both English and Spanish. At least one teacher in each classroom, all of the support staff, and I spoke both of the languages needed to communicate with every parent/guardian during family-teacher conferences. I thought we were doing enough until I met a colleague who challenged me to take a deeper look into how we welcomed, acknowledged, and respected each and every family. It made me ask the question, was the program making enough effort in these areas? As the program administrator, what opportunities could I offer that would be inviting to the families? How could I include every family in all aspects of our program? I suddenly realized that while we were good, we definitely had areas where we could improve. I knew we had families entering the program feeling the same way I felt when I walked through Chinatown. The difference now was that I was in a position to fix that.


I started by asking the teachers in each classroom to translate the lesson plans, as well as any applicable early learning standards, into Spanish. We wanted families to be able to read about what their children were learning and the learning objective(s) behind the weekly activities.


We then began to offer parent-child activity days two times a year that provided hands-on activities that mirrored what the children did in the classroom. Teachers explained how the activities supported children’s learning and development while children played with their parents and guardians. After each of these events, we often heard from the families that they had no idea their children were learning so much until they participated in the activities alongside them.


We added English and Spanish labels to everything we could possibly think of. We labeled the heaters, outlets, hallways, staircase, desks, printers, and windows, in addition to traditional classroom items the teachers had already labeled. In every area where we were able to add a label, we did! It wasn’t long before I heard children asking their adults what the words meant and family members taking the time to explain them.


Daily communication with every family was highly encouraged. I knew that even with all of the wonderful text printed all around the school, we had at least 10% of family members who could not read. Whenever an event was scheduled, families were given written material and informed verbally in their primary language.


Take-home family activities were available throughout the year. The final products were posted in the hallways for everyone to view and to encourage conversations. Our most popular activity was “My Hopes and Dreams for My Child.” Families wrote about what they would like their children’s future to be. They were encouraged to add pictures of their family members. The hallways were filled with their smiling faces and inspiring stories.


Now it’s my turn to encourage you. Take a look at your classrooms, offices, hallways, and other spaces. Are these areas welcoming to each and every family you serve? How could you make the space more inclusive for all? What else can you do to encourage family involvement and engagement? When families feel accepted and welcomed into a program, genuine, authentic engagement occurs. Everyone wins with this effort.

Are you interested in learning more about practices for family support and engagement? The Program Administration Scale (PAS) and the Business Administration Scale for Family Child (BAS) are great resources! Additionally, we offer a variety of professional development opportunities including:


  • Authentic Engagement: Creating True Partnerships with Families (virtual or in-person training)
  • Building Partnerships and Engaging Families (virtual or in-person training)
  • PAS and BAS Reliability Training (in-person training)
  • Facilitating Responsive Family Engagement (Aim4Excellence Module 8)


 Contact the McCormick Institute https://www.mccormickinstitute.nl.edu/contact for more information.

Iris Corral, M.Ed., is Leadership Training Specialist for the McCormick Center for Early Childhood Leadership at National Louis University. In this role, Iris assists with trainings for the Taking the Lead, Ready to Lead, and Taking Charge of Change leadership academies. Iris holds an associate degree in social service from Harold Washington College, a baccalaureate degree in integrative studies from Governors State University, and a master’s degree in early childhood administration from National Louis University. She has also earned her Illinois Director Credential-Level III and an ECE Credential-Level V. In addition to her role at the McCormick Center, Iris also serves as adjunct faculty at Morton College, where she teaches early childhood education courses. Prior to joining our team, Iris spent eight years working as a preschool director in a Preschool for All (PFA) program. Iris also worked at Erie Neighborhood House in Chicago for eleven years as a teacher assistant and the parent support/health coordinator.

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A Leadership Coaching Model for Impact: Building on Decades of Evidence and Experience at the McCormick Institute for Early Childhood

By Natalia Ambrozek, Wendy Connell, Lisa Downey, Robyn Kelton, Leslie Layman, Erin Cetera • July 23, 2026
Natalia Ambrozek, B.S. , is a Leadership Coach and Training Specialist at the McCormick Institute for Early Childhood at National Louis University. Natalia earned a bachelor’s degree in Early Childhood Education with a concentration in French at DePaul University and has since completed her ESL endorsement. She has served in the McCormick Institute as an Assessor and Quality Assessment Coordinator prior to her role as a Leadership Coach. Previously, Natalia taught for over 10 years in Head Start and Early Head Start classrooms in Chicago and has experience as an Assistant Director. Natalia is also part of the Illinois Southland chapter of NAEYC and an alumnus of the Maria Whelan Leadership Institute. Wendy Connell, M.Ed. , is the Manager of Early Childhood Leadership Coaching at the McCormick Institute for Early Childhood. Wendy has been with the organization since 2017, serving as the IDHS Report and Certification Specialist, then Leadership Coach for the Smart Start Quality Support program. She is also an adjunct professor in ECE at Waubonsee Community College. Throughout her career, Wendy has been a director of early childhood programs, an elementary school teacher, educator, volunteer coordinator, supervisor, and family child care provider. Dr. Lisa Downey is the Executive Director of the McCormick Institute for Early Childhood at National Louis University (NLU), where she oversees all programming and operations. She leads a team of 75 staff dedicated to advancing the Early Childhood Education and Care (ECEC) profession through leadership, applied research, community and policy engagement, and innovative professional preparation. With over 35 years of experience in the field, Dr. Downey’s career includes roles as a toddler classroom teacher, child care center director, Child Care Resource and Referral (CCR&R) resource developer, training coordinator, and Director of Provider Services at Illinois Action for Children, where she managed CCR&R professional development for the Chicago area. She has been a faculty member at NLU for more than 15 years. Today, Dr. Downey focuses on addressing the complex challenges facing the ECEC workforce, creating scalable solutions that support the profession and ensure children, families, and communities thrive now and in the future. Robyn Kelton, M.A. , is the Director of Data and Evaluation for the McCormick Institute for Early Childhood at National Louis University (NLU). In this role, Robyn oversees the McCormick Institute’s research interests regarding evaluation and quality support tools, including Program Administration Scale (PAS) and Business Administration Scale for Family Child Care (BAS), the Early Childhood Work Environment Survey (ECWES), and the Administrator Role Perception Survey (ARPS). Robyn also oversees research related to the evaluation needs of the professional learning initiatives at the Institute as well as the relationship between evaluation tools and program quality, workforce retention, and leadership development. Other research interests include cognitive and developmental psychology, memory development, and learning. Robyn holds a Baccalaureate degree in psychology from the University of Kansas (KU) and a Masters of Arts degree in psychology with an advanced certificate of study in organizational psychology from NLU. Robyn is currently a doctoral candidate in the brain, behavior, and quantitative science Ph.D. psychology program at KU. Prior to joining the McCormick Institute in 2006, Robyn worked as lead teacher in a kindergarten classroom for an after-school program and lead teacher of a 4-5 year old classroom at a child care center. Leslie Layman, M.S. , is the Senior Director of Professional Learning and Innovation at the McCormick Institute for Early Childhood at National Louis University. In this role, she supports professional learning, including training, academies, coaching, and learning design. Prior to joining McCormick, Leslie was the Director of Early Childhood Education Strategic Initiatives at National Louis University, Director-Teaching and Learning Programs at Harry S. Truman College, and had many years of experience in early intervention, home visiting, and supporting children with developmental delays and their families. She holds Baccalaureate degrees in Psychology and Italian from University of Wisconsin, and a Master of Science in Child Development with a specialization in children with special needs from Erikson Institute. Erin Cetera, M.S. , serves as Senior Director of Quality Assessment at the McCormick Institute for Early Childhood at National Louis University (NLU), where she leads a team of nearly 40 professionals who conduct program assessments and deliver quality improvement training throughout Illinois. With more than four decades of experience in early childhood education, Erin has held a wide range of leadership and instructional roles, including preschool teacher, child care center administrator, college demonstration center director, and adjunct faculty member, teaching early childhood education courses for over 20 years. She joined NLU in 2018 as an Assessor and Training Specialist and has since advanced to her current leadership role. Today, Erin is dedicated to highlighting the steady improvements taking place in early childhood programs across Illinois. Guided by a deep commitment to young children, their families, and the professionals who support them, she champions efforts to create high-quality learning environments that foster positive outcomes for all. Let me know if you need anything else.
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