Leading with Heart: Why Empathy is the Key to Stronger Early Childhood Leadership

Paula Steffen, M.A. • March 12, 2025

This document may be printed, photocopied, and disseminated freely with attribution. All content is the property of the McCormick Center for Early Childhood Leadership.

Let’s talk about something that doesn’t always get the spotlight in leadership discussions—empathy. Often overlooked and categorized as a “soft skill,” empathy is rarely listed as a top leadership quality, yet it plays a crucial role in success. If you are a center director, coach, or leader in early childhood education, your role goes beyond keeping schedules on track and ensuring compliance with licensing and various funding streams –it’s about people. Your teachers, children, and their families rely on you. Empathy is the glue that holds it all together.


Looking at key leadership frameworks and research, we see that empathy isn’t just a complementary trait; it’s a fundamental strength that can transform your leadership effectiveness. Effective early childhood leadership requires the integration of administrative leadership, pedagogical leadership, and leadership essentials. Examples of how empathy strengthens each of these domains are listed below:


Administrative Leadership:


  • Creating schedules that consider staff’s personal obligations
  • Developing policies that balance program needs with staff wellbeing
  • Managing resources in ways that show you understand classroom challenges


Pedagogical Leadership:


  • Supporting teachers’ professional growth with sensitivity to their learning styles
  • Providing feedback that acknowledges both strengths and areas for growth
  • Understanding and accounting for different teaching philosophies


Leadership Essentials:


  • Building trust through consistent empathetic responses
  • Making decisions that demonstrate care for all stakeholders
  • Fostering a culture where emotional intelligence is valued


WHAT MAKES EMPATHY A LEADERSHIP STRENGTH?


We hear a lot about qualities like confidence, organization, and decision-making in leadership. But what about the ability to truly understand and connect with those around you? That’s where empathy shines. According to Strength-Based Leadership, the best leaders don’t try to be good at everything—they lean into their natural strengths. If empathy is one of yours, you have an incredible tool to build relationships, boost morale, and create a culture where people thrive. Research shows empathetic leaders:


  • Recognize and meet their team’s needs. When teachers feel overwhelmed, frustrated, or unsupported, you notice—and you step in with understanding and solutions.
  • Create a culture of trust. When people feel heard, they feel valued, and that leads to a team that’s more engaged and invested.
  • Foster collaboration. Empathy helps you navigate conflicts and create an environment where teamwork flourishes.
  • Make better decisions. Considering different perspectives leads to solutions that truly work for your staff, children, and families.
  • Reduce burnout. When educators feel seen and supported, they’re more likely to stay in the field and continue making a difference.


FIVE WAYS TO CULTIVATE EMPATHY IN LEADERSHIP


If empathy isn’t one of your strongest traits but you’d like to strengthen this skill, here are some steps to help you develop it.


  1. Listen—really listen. Put down the to-do list and be present in conversations.
  2. Try perspective-taking. Before making a decision, ask yourself how it impacts your teachers and families.
  3. Be open about your own challenges. Vulnerability builds trust and connection.
  4. Support staff well-being. Encourage breaks, check in on emotional health, and offer resources.
  5. Model empathy daily. Your team follows your lead—set the tone with compassion and understanding.


EXAMPLES OF APPLICATION IN EARLY CHILDHOOD SETTINGS


Empathetic qualities can be applied in early childhood programs in the following ways:


Daily Leadership Practices


  • Start meetings with genuine check-ins
  • Practice active listening without immediately problem-solving
  • Take regular walks through classrooms to sense the emotional climate
  • Keep a reflection journal about team dynamics


Program Development


  • Create mentorship programs that emphasize emotional intelligence
  • Develop professional learning communities that support emotional growth
  • Establish feedback systems that honor all perspectives


Staff Support


  • Implement regular one-on-one check-ins
  • Create safe spaces for sharing concerns
  • Develop emotional intelligence training opportunities
  • Recognize and celebrate emotional competence


Empathy is not just a leadership trait; it is a transformative strength that enriches early childhood centers. When leaders cultivate empathy, they create an environment where educators, children, and families thrive. By embedding empathy into leadership practices, early childhood directors and coaches can build resilient teams, foster emotional intelligence, and ultimately enhance the quality of early childhood education.


As you reflect on your own leadership journey, consider: How can you use empathy to strengthen your impact today?


REFERENCES


Rath, T., & Conchie, B. (2013). Strengths based leadership: Great leaders, teams, and why people follow. Gallup Press.


Masterson, M., Abel, M., Talan, T., Bella, (2019). Building on whole leadership: Energizing and strengthening your early childhood program. Gryphon House Publishing.


Sipe, J. W., Frick, D. M. (2009). Seven pillars of servant leadership: Practicing the wisdom of leading by serving. Paulist Press.

Paula Steffen, M.A., is the Manager of Quality Supports and Evaluation for the Center for Early Childhood Leadership in the McCormick Institute for Early Childhood at National Louis University. In this role, she serves as a National Anchor for the Program Administration Scale (PAS) and Business Administration Scale for Family Child Care (BAS). Previously she served as a State Assessor conducting assessments using the PAS, BAS, Classroom Assessment Scoring System (CLASS), and Environment Rating Scale (ERS) tools for ExceleRate – Illinois’ Early Childhood Quality Rating and Improvement System. In addition, she was the Illinois State Assessor Anchor for the PAS, BAS, and Infant Toddler Rating Scale (ITERS). Prior to joining McCormick in 2007, Paula was the Professional Development Manager for Illinois Network of Child Care Resource and Referral Agencies, co-owned a child care center, and worked as a director and professional development advisor in both Head Start and community college-based programs. Paula holds a Bachelor of Arts degree in family and consumer sciences from Iowa State University and a Masters of Education in early childhood administration from National Louis University.

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Supporting Family Child Care Providers: The Role of Technical Assistance in Managing Mixed-Age Groups

By Yvonne Williams • October 7, 2025
by yvonne williams “The idea of mixed-age groups, the notion of a blended family that’s born out of a family childcare program where you are around people… you learn from the older [children], and you get to interact with younger” (Williams, 2023, pp. 75-76). Family Child Care (FCC) programs are unique in their ability to care for children of varied ages in the same learning environments. Research has noted that blending children of different ages, including siblings, and using a home-based child care supports the development of building social skills and the ability to self-regulate; together they are key for preparing for school (e.g., Porter et.al., 2010; Williams, 2023). These arrangements create environments where children naturally support and learn from one another throughout the day, enriching the overall learning atmosphere and building critical foundations for future learning. The ability to offer mixed-age group care and education offers families a number of advantages: siblings remain together in one familiar setting, parents and the provider are able to sustain a long-term partnership, and families gain a sense of extended support by developing rich relationships with other children and families in the program. Mixed-age environments naturally allow older children to take on leadership roles. Younger children benefit from this by observing and learning new skills. All children gain from interacting with peers at various developmental stages, while also experiencing continuity of care with the provider. Since the FCC provider remains both educator and caregiver for many years, they also experience important benefits: deeper relationships with children, less pressure to constantly enroll and onboard new families, and a stronger sense of community with families. The capacity to offer care to mixed age groups is anchored in the FCC environment, a cornerstone of quality in home-based care. I saw this firsthand in my own research, which identified three foundational pillars for effective FCC programs: the provider, the business, and the environment. (Williams, 2023). An intentionally structured environment that safely accommodates mixed ages is often foundational to high-quality family child care, not an afterthought. Although there are many benefits to mixed-age groups, managing mixed-age groups presents unique challenges for FCC providers. These include balancing the developmental needs of children at different stages, ensuring appropriate supervision, and creating an inclusive learning environment that caters to all age groups. Providers often report that the organizational structure of FCC settings, such as mixed-age groups and balancing multiple roles, can be perceived as challenges when implementing responsive feeding and other evidence-based practices. Technical Assistants (TA) play a vital role in supporting FCC providers by offering personalized strategies and resources to address the complexities of mixed-age group settings. The most helpful technical assistance comes when people ask many questions instead of being told what to do. This helps them learn, try things out, and grow independently. I recently returned from leading a Transformative Technical Assistance (TTA) institute in New York, where a colleague and I provided training to specialists who coach both family child care and center-based programs. At our TTA Institute , we emphasize that TAs should ask insightful questions instead of immediately giving answers. This approach nudges providers into deeper thinking and gives them ownership, allowing them to uncover strategies that truly matter to them and stick over time. Below are three broad topics related to mixed-age groups, reframed as open-ended questions to help providers think deeply, act with intention, and create solutions tailored to their own programs. When asking your questions, make sure to frame open-ended questions in ways that will help the provider reflect on their practice, explore possibilities, adapt what they do, and grow stronger rather than simply accept someone else’s fixed advice. Here are three areas that include questions that may be helpful when supporting family child care professionals: Implementing Developmentally Appropriate Practices To help a provider explore ways to support their routines and interactions to meet the diverse developmental stages of children in mixed-age groups, you might ask: In what parts of your daily schedule do you see infants’ developmental needs being limited by the group dynamics or materials used? This is especially helpful when working with a provider who cares for infants along with older children. How might you adapt daily transitions or caregiving routines (feeding, diapering/toileting, naps) so that infants’ developmental needs are better honored, while also supporting the older children in the same mixed-age group? Enhancing Classroom Management To brainstorm strategies to maintain a harmonious and productive environment that accommodates various age groups, you might ask: In what ways could you change your interactions, routines, or choice of materials so that infants experience less stress and fewer behavioral challenges, while older children remain engaged and valued every day? How might you design the physical layout or daily schedule so infants have freedom to explore safely, and older children can participate in age-appropriate activities without causing overload or disruption? Promoting Inclusive Practices To examine practices that ensure that all children, regardless of age or ability, have access to meaningful learning experiences, you might ask: How might you adapt your daily routines and caregiving interactions so that every infant, regardless of ability or background, feels included, valued, and has opportunities to explore and learn? What changes could you make to the materials, space, and interactions in your infant room so that infants at different developmental stages, with varied needs, or who speak other languages can all participate meaningfully? By embedding these strategies that lead to rich dialogue and discovery, Technical Assistants help providers create learning environments that are both engaging and responsive, ones that truly foster growth and development for all children. As the landscape of early childhood education continues to evolve, ongoing support through TA remains essential in promoting the success and sustainability of Family Child Care programs. References Porter, T., Paulsell, D., Del Grosso, P., Avellar, S., Haas, R., & Vuong, L. (2010). A review of the literature on home-based child care: Implications for future directions, Princeton, N.J.: Mathematica Policy Research Report . Williams, Y. S. (2023). Exploring attitudes of four groups of stakeholders toward family childcare and recommending best practices to promote positive experiences (Doctoral dissertation). National Louis University.
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